Simplified Shipping Management

Document Retrieval and Viewing

My Estes users can instantly view multiple documents, including weight and research certificates, using Document Viewing.

Not a My Estes user? Use Document Retrieval to easily request a Bill of Lading or delivery receipt for single shipments.

Get more details on how to find documents, how to download documents, and more.

Rating and Billing Discrepancies

My Estes users can easily submit up to 100 discrepancies at one time, along with supporting documents, through Rating and Billing Discrepancies.

Not a My Estes user? Use Rating and Billing Discrepancies to submit up to 20 rating and/or billing discrepancies in a single transaction.

Learn what to do if you see a discrepancy, and more.


My Estes users can use our Claims tool to accelerate the process of filing and resolving a claim. All users who have an email address on file with Estes will also receive claims status updates by email.

Not a My Estes user? Download and complete our blank Claims form, then fax it to 804-232-1407 or mail it to the address below:

Estes Express Lines
Attn.: Claim Resolution Services
P.O. Box 25612
Richmond, VA 23060

Learn how to file claims, how to check status, and more.